School of Professional and Continuing Studies








The course "Communication skills in the medical practice / for medical professionals" aims to expand the communication skills of students. The students will learn about the basic aspects of communication, the characteristics of interaction in a hospital environment, and the most common reactions to diagnosis and treatment. They will get acquainted with the main aspects of loss and the stages of grief. The students will learn how to effectively present and gather information, how to manage conflict situations and work in a team.




Students are required to have the following knowledge and/or skills:

  • medical education
  • ..medical specialty incl. psychiatry







Relationship between physical and mental health. Somatogenesis and psychogenesis. Salutogenesis. Internal representation of the illness. Health beliefs. Defense mechanisms.


Levels of communication - basic concepts. Verbal, nonverbal communication. Process and content level. Transference and countertransference. Professional communication between the patient and the medical staff.


Dynamic interview. Phases, goals, and basic principles. Psychotherapeutic approaches in the medical practice


Presentation and formulation of a case. Conflict management. Teamwork. Role of different specialists. Supervision. Balint groups.


Communication of medical information. Reporting a diagnosis and sad news. Communication with the patient and his relatives. Stages of grief. Types of reactions in a state of shock.


Patient support during treatment. Motivation for purposeful and sustainable behavioral change.





Students who complete this course:


1) will know:

  • Basic parameters of verbal and nonverbal communication
  • Internal representation of the illness, health beliefs
  • The most common defense mechanisms in medical practice
  • Conflict management styles
  • Stages of grief
  • Teamwork in the treatment process

2) will be able to:

  • To work on the process and on the content level of communication
  • To use their personal qualities in the interaction with the patient to facilitate the healing process
  • To distinguish and use different styles of conflict management
  • To communicate medical information effectively
  • To support the patient's internal motivation in the treatment process.




TutorProf. Margarita Stankova, MD, PhD
           Yana Pacholova, PhD, Clinical Psychologist

Margarita Stankova, MD, PhD

Prof. Margarita Stankova, MD, PhD, graduated from the Medical University, Sofia, specialty Psychiatry and a Master's program in "Communication Infringements" at the NBU and doctoral program "Language and Speech Pathology" at the NBU. She has successfully completed courses and trainings at NTNU, Trondheim, Iavante Foundation, Granada. Since 2013 he has been an Associate Professor of “Public Health” at NBU at the Department of “Health and Social Work”. Since 2014 she has been the director of the Center for Therapy for Communicational and Emotional Behavioural Disorders at NBU. Head of the Department of “Health and Social Work” from 2016

The scientific and practical interests of Assoc. prof. Margarita Stankova are in the field of psychopathology, developmental disorders, communicative disorders, autism spectrum disorders, integration of children with special educational needs, etiological mechanisms and the role of the environment for the occurrence of the violations, programs for therapy, evaluation of the effect of therapeutic interventions

Prof. Margarita Stankova is the author of four monographs in the field of developmental disruptions and 62 publications in this field. She has edited seven editions on the topic, participated in 15 scientific and applied projects in the field of work with children with developmental disabilities.

New Bulgarian University

Department of Health Care and Social Work

Tel. 02/ 8110588

E-mai: mstankova@nbu.bg



Yana Ilieva Pacholova ,PhD, Clinical Psychologist


Work experience:

Pan Family Center, Varna - Clinical Psychologist /2018- /

MHAT "St. Marina", Varna - Specialist in Clinical Psychology / 2014-2017 /

Medical University "Prof. Dr. Paraskev Stoyanov ”, PhD student in Medical Psychology /2014-2018/

“I Want a Baby” Foundation, Sofia - Psychologist /2009-2014/

Speech Therapy Center, Varna - Psychologist /2009-2014/

Association for Social Development and Integration, Varna - Psychologist /2008-2013/



Sofia University "St. Kliment Ohridsky", Master of Law /2002-2007/

New Bulgarian University, Bachelor of Psychology /2004-2008/

New Bulgarian University, Master of Speech Therapy /2009-2011/

Clinical psychologist /2018/

Doctor of Psychology /2018/


Research interests:

Developmental psychology; developmental disorders; anxiety disorders; psychosomatic disorders; medical psychology; research in the medical practice.


Scientific publications:

  1. 1. Pacholova Y., Stankova M., Todorov E., Adaptation in Bulgarian of the Language Development Survey as part of the Child Behavior Checklist for Ages 5-5 years, Bulgarian Journal of Psychology, 2010, 1-4
  2. 2. Todorov E., Stankova M., Pacholova Y. Initial data on the standardization of the Child Behavior Checklist for Ages 1.5-5 years / Language Development Survey and Caregiver-Teacher Report Form for Ages 1.5-5 years, Bulgarian Journal of Psychology, 2010, 1-4
  3. 3. Pacholova Y., Stankova M., Bozov, H. Early behavioral markers of autism spectrum disorders. Proceedings with the best papers from the 55th Annual Scientific Conference of the University of Ruse "Angel Kanchev", Ruse, 2016, ISSN 1311-3321, pp.340-344.
  4. 4. Pacholova Y., Early diagnosis of autism spectrum disorders, MU-Varna, Varna, 2018.
  5. 5. Georgiev K. Pacholova Y. Nikolov N. Results of ETF test in case of unilateral obstruction of the Eustachian tube. Military Medicine 4/2020 pp. 55-58 ISSN 1312-2746
  6. 6. Georgiev K. Pacholova Y. COVID-19 through the prism of telemedicine. Bulgarian Journal of Public Health 2020 Vol. XII, No. 4 pp. 3-8 ISSN 1313-860X
  7. 7. Georgiev K, Pacholova Y. Unilateral profound deafness - a possible mechanism. J of IMAB. 2021 Jul-Sep; 27 (3): 3829-3834.
  8. 8. Georgiev K., Mileva S., Pacholova Y., Teodorova I., Bonchev G., Shopov N.. Short-range telemedicine. Bulgarian Journal of Public Health. Sofia. 2021. Volume 13, Book 3, ISSN 1313-860X, pp.21-27



The courses lasts 12 hours /online/
Tuition fee: 120 Euro.
The course will be held with a group of 7 people.




For more information:

School of Professional and Continuing Education

New Bulgarian University, Building II, Office 208

21 Montevideo, Blvd.

Sofia, 1618, Bulgaria



Tel.: +3592/ 8110 110 (option 6)

E-mail: uppo@nbu.bg

Web: https://cpo.nbu.bg/